Your box comes with REUSABLE zip ties on all the latches, with some spares inside the box. They stop the latches vibrating open in use.
DO NOT cut them off. Use a nail to open them (image 2)
Please ensure you use these at all times. If they open in transit, they get damaged, resulting in a charge.
This is what the inside of your box should look like. Some of the earlier versions of the box don't have the wheel zip ties.
In this picture, you can see the box, the foam liners, the wheel support struts and the velcro bike tie-downs.
If the shell of the box or the hinges are damaged while in your care, we will need to replace the whole thing, the cost of replacement is £300. if you have travel insurance, we can help with the claim.
These are the wheel struts. They are used to protect the bike and box from crush forces.
There are two, one for the front and one for the rear. They are not interchangeable. The long one is front, and the short one is rear.
There will also be some skewers in the box, although you might prefer to use your own.
There is a video on the main page of the site demonstrating how to use these struts.
Ensure these struts are returned undamaged. Otherwise, a charge of £9 per strut will be made upon return.
Most of our boxes have these wheel ties attached to the lid. They are reusable and can be removed/lost.
If your box uses them, it will have been supplied to you with a complete set. Please do not lose any. We will charge £1 for each missing tie upon return.
Use them to secure your wheels to the lid, along with the struts and skewers.
This is a picture of one of the latches. The box has four of these.
Although they will click shut, we strongly advise you to put a small zip tie through the hole once the latch is closed and zip it up tight.
This will ensure the latch doesn't come undone accidentally and get damaged.
We charge £6 per damaged latch on return.
Packing our bike box is pretty straightforward but does entail some dismantling of the bike. If in doubt, consult an expert!
In rare cases, some bikes won't fit, so we suggest checking the packed measurements of your bike before making a booking.
As a guide, we've personally used our boxes to successfully pack extra-large (20in) suspension bikes and 62cm road bikes.
The biggest challenge face by any bike box is stacking, which can crush your precious bike!
Our boxes overcome this by using unique internal support struts, which connect to the wheel axels and make it virtually impossible to crush your bike.
We've avoided legal jargon and covering every minute detail down to the nth degree. Instead, we've focused on what we consider to be the essential stuff and answering some of the real world questions you might have.
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