Frequently Asked Questions

  • Will my bike fit?

    The million-dollar question! And the straight answer is we don't know.

    That sounds like a cop-out, but with bikes, there are so many variables when it comes to size we can't answer any other way.

    We do know that XL road bikes and 29er mountain bikes can be fitted into them, as we've done it (Steve, the owner of Bike Box NI, is six foot three and travels a lot with bikes!), but just because his XL bikes fit there is no way to say if yours will.

    As yet we are unaware of any bikes that won't, some will need a serious level of dismantling to get in (Steve's typically need the forks removed to fit), but so far no one has said their bike wouldn't fit.

    But, all that might prove is those with weird-shaped or sized bikes haven't rented one of our boxes!

    We will have an empty box bolted to the top of the lockers, so you can take all the measurements you want and even try your bike for size!

    If you do want to try your bike in one, we strongly suggest you watch the video above carefully and arrive with your bike suitable ready to "drop-in" to the box.

    Please note that the lockers are quite high, so if you are short, maybe bring something to stand on.

    As much as we would like to help you with trying out the box, the lockers are not manned (it's a self-service system).

    The guys in Bike Spanner are not part of Bike Box NI so they won't be able to help.

  • What about thru-axles?

    Giving a definite answer to this question is impossible. Wheel axel lengths can vary massively, with many other variables coming into play.

    We have personally found that 29ers with thru axels fit fine (see picture below), and as these are about the biggest wheels you'll likely find, we feel most thru-axle wheels will fit with a bit of ingenuity when it comes to packing. But we can't give a definite yes, unfortunately.

    As with the size of the bike question, we suggest you carefully watch the videos above and maybe take a trip into Forestside to see the demo box.

  • What are the collection and return times?

    Our bike box lockers are entirely self-service, and you will have access to them during regular shopping centre opening times.

    The centre is open most days (excluding Sunday) at least 9 am to 9 pm, so if you want to collect or return outside of these hours, we suggest you contact the centre or consult their website for precise hours.

    The centre is open most Sundays at 1-6 pm.

    Centre Website

  • Can I collect before my booking commences?

    No. The code we will send you to open the locker will not work until your day and time of arranged collection.

  • What if I'm delayed returning?

    No problem. First, warn us, this way we can plan other rentals around the delay.

    For every part day the box is late in returning we will charge another full days rental of £5.

    If you are going to be late though, please, email us and tell us, it makes the delay far easier to manage this end.

  • My box has been damaged, what should I do?

    Boxes getting damaged is a pain, we know that, but remember, the box took the damage to save your bike. So what would you rather have: A damaged box worth a few hundred pound or bike worth thousands?

    There are two simple rules when it comes to flying with your bike and a bike box.

    Rule One: TAKE PHOTOS

    Take photos of the box when you hand it over at the airport damage free. Your smartphone should tag the picture with the time and place. If the box gets damaged while in transit, these photos will be crucial.

    Rule TWO: REPORT DAMAGE AT BAGGAGE RECLAIM

    If once you get the bike box back at the baggage reclaim area check it over thoroughly. If it's damaged and the damage was done in transit (flight) under no circumstances should you leave the baggage reclaim area without reporting it.

    All airlines will have systems in place to cover the cost of replacement boxes, but if you step one foot outside the baggage area without reporting the damage, you won't be able to claim.

    We can't stress this enough: No matter what anyone at the airport says NO NOT LEAVE WITHOUT WRITTEN PROOF YOU REPORTED THE DAMAGE.

    Once you get home, get in touch with us, and we'll work with you to process a claim against the airline.

    IMPORTANT

    We will not manage the airline claim for you, you will need to do all the form filling, but we will help where possible.

    Once you have provided us with proof of a submitted claim, we will hold off claiming the cost of replacement from you for a reasonable time, to give the airline time to settle the claim with you.

    EVEN MORE IMPORTANT

    If the airport/airline is not responsible for the damage or you are not progressing a claim with them, we will claim full replacement cost from you directly. The RRP of our boxes is £399 as of Jan 2020.

Top Tips...

Take photos before checking in your bike box

To ensure any damage claim goes smoothly, take plenty of photos before handing over your bike and bike box at check-in and make sure the images get dated.

Check for damage before leaving baggage reclaim

If your bike and/or bike box has sustained any damage while in the care of the airport, it's vital you report it BEFORE leaving the baggage reclaim area. Failure to do so may invalidate any subsequent claim.

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Bike Box NI

Collect & Return

Forestside Shopping Centre
Upper Galwally
Castlereagh
Belfast BT8 6FX

ObscureMyEmail
07500 675874

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Privacy Policy

About

Unlike the privacy policy on most websites, this one isn't copied from a generic template; it's been written from scratch by humans who have considered what modern websites do, how most people interact with them and what most people are bothered about when it comes to online personal data.

We've avoided legal jargon and covering every minute detail down to the nth degree. Instead, we've focused on what we consider to be the essential stuff and answering some of the real world questions you might have.

Overview

We respect your right to privacy and will always do our absolute best to ensure we conform to not just the laws at the time, but also our moral obligation to you. That's why we will never knowingly allow anyone to use any data about you that we hold unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.

We usually only hold names and email addresses you provide us, but at times we may hold other identifiable data about you, gathered with your consent, to carry out our day to day business with you. For instance, you might supply us with data as part of an enquiry, or as part of a purchase, or a booking process for a service, etc. In all instances, this data is destroyed once it is no longer relevant or required or held securely if it forms part of a service agreement with you or there is a legal requirement for us to retain. In which case we can hold data for up to seven years. Like most websites, this site uses cookies (read more about them below) and also like most websites this site may share your IP address (read more about them below) with some online services. By continuing to use the site, you agree to this. We don't do either of these things because we're evil, it's just for a modern website to work the way most people want them to work, you have to! DON'T PANIC though, for the majority of users you're not directly identifiable by these actions. Big Brother isn't watching!

Cookies

Cookies are tiny files that are added to your computer as you use and interact with websites. They are used mostly for good: To improve your experience, sometimes for bad: Search engines, Social sites etc. may use them to track what a computer (the computer, not the person) is looking at. Many like Google will use them to target you with adverts and for analytics, which results in them being able to build a profile of what you do online. You will get these cookies added to your computer when you land on certain websites, like Google, Youtube, Facebook etc. This site makes use of Cookies, mainly so we can be sure to only show you certain content once, for example, popups or reminders.

Cookies can sound a bit Orwellian and "Big Brother", but mostly they're pretty harmless and unless you land on a website that requests your data and you offer it, the data they hold is mostly anonymous, they don't have your name and email address etc. You can clear out your cookies by clearing your browser history. However, as we said this site from time to time will use cookies (never for data gathering or advertising). It is generally good practice to install a cookie manager so that you can see what websites install what cookies, as most have them but few admit to it.

Cookies generally fall into three categories: Session, 1st Party Persistent & 3rd Party. A fuller explanation of these is at the bottom of this privacy policy.

IP Address

An IP address is a unique number that identifies your computer on the internet; it is in the form of 111.222.333.444. Lots of services, like YouTube, Facebook etc., requires that websites send them your IP address before they allow sites to display things like embedded video, or Facebook elements, and so on. In reality, your IP address isn't personal data, as 99% of the time, you can't be identified by it. Regardless, some consider do consider it as such, so to keep ourselves in the clear we've added this bit to our privacy policy: On occasion, your IP address may be shared with some service providers. Emails Emails are typically kept until our inbox is full and we have a clear out and delete or archive all the old ones. We never use addresses obtained from emails for anything other than responding to the emails you send us. We don't harvest these emails for other purposes. Once we clear out our inbox and delete old emails from you, your details are gone.

Newsletter Sign-up

If we have one, our newsletter sign-up process is distinct from other areas of consent when it comes to your data and uses a double opt-in/2 step verification confirmation that complies with all the latest regulations (GDPR, etc.). It includes a clear indication from you that you wish to be added to our newsletter list. There is no ambiguity in our signup process; you can’t sign up by mistake nor can anyone signup with your email address due to the double opt-in/2 step verification. We record the location, time and place that you signed up. Removing yourself from our newsletter list is easy: Just click the unsubscribe link in the newsletters we send or use the Unsubscribe feature on our website.

We don't share our newsletter lists with anyone else, other than the service we employ to send out our newsletters.

Data Protection Officer

If you have any questions about our privacy policy and your data, or would like to know what data we hold about your you can contact us using the details on our regular contact page, making the subject of any emails “FAO: Data Protection Officer”. We will then forward your email to our DPO who will respond accordingly.

In most circumstances, we will respond within 30 days.

If we suspect any abuses of this requirement (multiple requests in a short space of time etc.), we reserve the right to refuse.

For most requests to be processed, we will need you to provide proof as to who you are and that you have a lawful right to access the data.

Cookies: Further Explained

Session cookies

Session cookies are added to your machine as you surf websites. They are only retained for as long as your browser remains open. They allow a form of memory to exist between your browser and the websites you visit, such as pages visited, shopping cart contents, last viewed items etc. These cookies will remain after you leave the website but will be deleted once you close the browser (fully close it, not hide or minimise it).

1st Party Persistent Cookies

"Persistent cookies" remain on your computer even after you've closed the browser. 1st Party cookies can only relay information back to the website that placed them on your computer. Typically they're used to store site preferences to save you from having to re-enter information on future visits. They may also be used to track your activities (links clicked, pages visited etc.) while visiting a site. Persistent cookies remain on your computer until you remove them, normally by using the browsers clear history feature, although other methods exist.

3rd Party Persistent Cookies

"Persistent cookies" remain on your computer even after you've closed the browser. 3rd Party cookies are typically used when a website has part of its content delivered via a third party, like embedded videos, maps etc. Websites featuring advertising commonly use 3rd party cookies to deliver the adverts; Over time 3rd party cookies will build up a profile your online habits (websites viewed, links clicked etc. so they can deliver targeted adds. 3rd party cookies have other purposes too, for more information on this we suggest you search the internet for "what do 3rd party cookies do?". We try to avoid third-party cookies as much as is possible. However, we may, from time to time utilise third party content and cannot guarantee that such content does not have third-party cookies delivered with it. Persistent cookies remain on your computer until you remove them, normally by using the browsers clear history feature, although other methods exist.

100% Refund If You Have To Cancel

We travel in uncertain times nowdays, so we've updated our terms to offer a full refund to anyone who has to cancel up to seven days before the start of their rental period. Cancellations within seven days of the start will get a 50% refund.

To cancel and get a refund, get in touch.