We only take payment by card, no cash option. When placing the booking, you must use the address to which the card is registered, if they do not match we will not accept the booking. In some instances, before the booking is confirmed, we will ask you to send us a photo of your drivers licence with the address clearly visible, or a photo of your passport. If you are unable to provide these, we will not be able to confirm the booking.

Security Deposit

We do not request a security deposit, but by placing the booking, you agree to us charging your card for any damage sustained during your rental period up to the replacement value of the box.

Once the box is returned, we will inspect it and notify you of any damage. Please ensure you take plenty of photos of the box before returning it to the locker in case of a dispute.

If there is any damage or the box is not returned, the following terms will apply.

Reasonable Cosmetic Damage

We know bike boxes can sustain a certain level of cosmetic damage during regular use. If all our box suffers while in your care is the odd scrape or scratch, no problem, we will not make a charge.

Repairable damage

Includes but isn't limited to broken clasps, damaged wheels, torn or missing padding, lost or damaged support struts, detached or missing straps. In these instances, we will first obtain a repair quotation, present the quote to you, then effect the repair. All costs, including any shipping, will be charged to your card.


Unrepairable damage

If the case is damaged beyond what is economically repairable, we will charge your card with the full replacement cost, including shipping.

Unrepairable damage includes but isn't limited to cracked, dented, crushed or punctured shell, snapped hinge.

PLEASE NOTE: If the damaged occurred while the box was in the possession of a third party (airline, bus company, private hire etc.) we will work with you to effect an insurance claim, but we WILL NOT claim on your behalf.

Unreturned boxes

If the box is not returned to us for any reason, we will charge your card with the full replacement cost, including shipping.


Late Returns

Late returns will be charged at the regular additional day rate for the first two days, then at £15 per day after that.


We offer the following refunds in the event of a cancellation;

  • Cancel up to seven days before the booking commences: 100% refund.
  • Cancel within seven days of the booking commences: 50% refund.
Our liability

We accept no responsibility whatsoever for any loss or damage incurred to you, your bike or any third party directly or indirectly resulting from the use of our bike box, no matter how well or poorly the bike is packed, in accordance with our video guide above or not.

We also do not accept any liability in respect of any train company, airline, airport, handlers or any other carrier or their agent's refusal to accept the bike box for transportation for whatever reason.

We do not guarantee your bike will fit in the box and do not offer refunds on this basis. If in doubt, check dimensions first!

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Bike Box NI

Collect & Return

Forestside Shopping Centre
Upper Galwally
Belfast BT8 6FX

07500 675874

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Privacy Policy


Unlike the privacy policy on most websites, this one isn't copied from a generic template; it's been written from scratch by humans who have considered what modern websites do, how most people interact with them and what most people are bothered about when it comes to online personal data.

We've avoided legal jargon and covering every minute detail down to the nth degree. Instead, we've focused on what we consider to be the essential stuff and answering some of the real world questions you might have.


We respect your right to privacy and will always do our absolute best to ensure we conform to not just the laws at the time, but also our moral obligation to you. That's why we will never knowingly allow anyone to use any data about you that we hold unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.

We usually only hold names and email addresses you provide us, but at times we may hold other identifiable data about you, gathered with your consent, to carry out our day to day business with you. For instance, you might supply us with data as part of an enquiry, or as part of a purchase, or a booking process for a service, etc. In all instances, this data is destroyed once it is no longer relevant or required or held securely if it forms part of a service agreement with you or there is a legal requirement for us to retain. In which case we can hold data for up to seven years. Like most websites, this site uses cookies (read more about them below) and also like most websites this site may share your IP address (read more about them below) with some online services. By continuing to use the site, you agree to this. We don't do either of these things because we're evil, it's just for a modern website to work the way most people want them to work, you have to! DON'T PANIC though, for the majority of users you're not directly identifiable by these actions. Big Brother isn't watching!


Cookies are tiny files that are added to your computer as you use and interact with websites. They are used mostly for good: To improve your experience, sometimes for bad: Search engines, Social sites etc. may use them to track what a computer (the computer, not the person) is looking at. Many like Google will use them to target you with adverts and for analytics, which results in them being able to build a profile of what you do online. You will get these cookies added to your computer when you land on certain websites, like Google, Youtube, Facebook etc. This site makes use of Cookies, mainly so we can be sure to only show you certain content once, for example, popups or reminders.

Cookies can sound a bit Orwellian and "Big Brother", but mostly they're pretty harmless and unless you land on a website that requests your data and you offer it, the data they hold is mostly anonymous, they don't have your name and email address etc. You can clear out your cookies by clearing your browser history. However, as we said this site from time to time will use cookies (never for data gathering or advertising). It is generally good practice to install a cookie manager so that you can see what websites install what cookies, as most have them but few admit to it.

Cookies generally fall into three categories: Session, 1st Party Persistent & 3rd Party. A fuller explanation of these is at the bottom of this privacy policy.

IP Address

An IP address is a unique number that identifies your computer on the internet; it is in the form of 111.222.333.444. Lots of services, like YouTube, Facebook etc., requires that websites send them your IP address before they allow sites to display things like embedded video, or Facebook elements, and so on. In reality, your IP address isn't personal data, as 99% of the time, you can't be identified by it. Regardless, some consider do consider it as such, so to keep ourselves in the clear we've added this bit to our privacy policy: On occasion, your IP address may be shared with some service providers. Emails Emails are typically kept until our inbox is full and we have a clear out and delete or archive all the old ones. We never use addresses obtained from emails for anything other than responding to the emails you send us. We don't harvest these emails for other purposes. Once we clear out our inbox and delete old emails from you, your details are gone.

Newsletter Sign-up

If we have one, our newsletter sign-up process is distinct from other areas of consent when it comes to your data and uses a double opt-in/2 step verification confirmation that complies with all the latest regulations (GDPR, etc.). It includes a clear indication from you that you wish to be added to our newsletter list. There is no ambiguity in our signup process; you can’t sign up by mistake nor can anyone signup with your email address due to the double opt-in/2 step verification. We record the location, time and place that you signed up. Removing yourself from our newsletter list is easy: Just click the unsubscribe link in the newsletters we send or use the Unsubscribe feature on our website.

We don't share our newsletter lists with anyone else, other than the service we employ to send out our newsletters.

Data Protection Officer

If you have any questions about our privacy policy and your data, or would like to know what data we hold about your you can contact us using the details on our regular contact page, making the subject of any emails “FAO: Data Protection Officer”. We will then forward your email to our DPO who will respond accordingly.

In most circumstances, we will respond within 30 days.

If we suspect any abuses of this requirement (multiple requests in a short space of time etc.), we reserve the right to refuse.

For most requests to be processed, we will need you to provide proof as to who you are and that you have a lawful right to access the data.

Cookies: Further Explained

Session cookies

Session cookies are added to your machine as you surf websites. They are only retained for as long as your browser remains open. They allow a form of memory to exist between your browser and the websites you visit, such as pages visited, shopping cart contents, last viewed items etc. These cookies will remain after you leave the website but will be deleted once you close the browser (fully close it, not hide or minimise it).

1st Party Persistent Cookies

"Persistent cookies" remain on your computer even after you've closed the browser. 1st Party cookies can only relay information back to the website that placed them on your computer. Typically they're used to store site preferences to save you from having to re-enter information on future visits. They may also be used to track your activities (links clicked, pages visited etc.) while visiting a site. Persistent cookies remain on your computer until you remove them, normally by using the browsers clear history feature, although other methods exist.

3rd Party Persistent Cookies

"Persistent cookies" remain on your computer even after you've closed the browser. 3rd Party cookies are typically used when a website has part of its content delivered via a third party, like embedded videos, maps etc. Websites featuring advertising commonly use 3rd party cookies to deliver the adverts; Over time 3rd party cookies will build up a profile your online habits (websites viewed, links clicked etc. so they can deliver targeted adds. 3rd party cookies have other purposes too, for more information on this we suggest you search the internet for "what do 3rd party cookies do?". We try to avoid third-party cookies as much as is possible. However, we may, from time to time utilise third party content and cannot guarantee that such content does not have third-party cookies delivered with it. Persistent cookies remain on your computer until you remove them, normally by using the browsers clear history feature, although other methods exist.

100% Refund If You Have To Cancel

We travel in uncertain times nowdays, so we've updated our terms to offer a full refund to anyone who has to cancel up to seven days before the start of their rental period. Cancellations within seven days of the start will get a 50% refund.

To cancel and get a refund, get in touch.