We only take payment by card, no cash option. When placing the booking, you must use the address to which the card is registered, if they do not match we will not accept the booking. In some instances, before the booking is confirmed, we will ask you to send us a photo of your drivers licence with the address clearly visible, or a photo of your passport. If you are unable to provide these, we will not be able to confirm the booking.
We do not request a security deposit, but by placing the booking, you agree to us charging your card for any damage sustained during your rental period up to the replacement value of the box.
Once the box is returned, we will inspect it and notify you of any damage. Please ensure you take plenty of photos of the box before returning it to the locker in case of a dispute.
We know bike boxes can sustain a certain level of cosmetic damage during regular use. If all our box suffers while in your care is the odd scrape or scratch, no problem, we will not make a charge.
Includes but isn't limited to broken clasps, damaged wheels, torn or missing padding, lost or damaged support struts, detached or missing straps. In these instances, we will first obtain a repair quotation, present the quote to you, then effect the repair. All costs, including any shipping, will be charged to your card.
UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO REPAIR ANY DAMAGE YOURSELF.
If the case is damaged beyond what is economically repairable, we will charge your card with the full replacement cost, including shipping.
Unrepairable damage includes but isn't limited to cracked, dented, crushed or punctured shell, snapped hinge.
PLEASE NOTE: If the damaged occurred while the box was in the possession of a third party (airline, bus company, private hire etc.) we will work with you to effect an insurance claim, but we WILL NOT claim on your behalf.
If the box is not returned to us for any reason, we will charge your card with the full replacement cost, including shipping.
ANY LEGAL COSTS INCURRED BY US TO RECOVER ADDITIONAL MONIES FROM THE HIRER AS LAID OUT ABOVE WILL BE PASSED TO THE HIRER, INCLUDING ANY REASONABLE FEES.
Late returns will be charged at the regular additional day rate for the first two days, then at £15 per day after that.
We get it that plans can change, so we offer a free date change service up to seven days before the start of the booking. Just tell us your new dates and so long as we have availability we'll change your dates FOC.
If you need to cancel your booking or we don't have availability for your new travel dates we offer an 80% refund up to 30 days before the rental is due to start. Or a 50% refund if cancelled within 30 days of the rental starting.
We accept no responsibility whatsoever for any loss or damage incurred to you, your bike or any third party directly or indirectly resulting from the use of our bike box, no matter how well or poorly the bike is packed, in accordance with our video guide above or not.
We also do not accept any liability in respect of any train company, airline, airport, handlers or any other carrier or their agent's refusal to accept the bike box for transportation for whatever reason.
We do not guarantee your bike will fit in the box and do not offer refunds on this basis. If in doubt, check dimensions first!
We've avoided legal jargon and covering every minute detail down to the nth degree. Instead, we've focused on what we consider to be the essential stuff and answering some of the real world questions you might have.
We respect your right to privacy and will always do our absolute best to ensure we conform to not just the laws at the time, but also our moral obligation to you. That's why we will never knowingly allow anyone to use any data about you that we hold unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.
If we have one, our newsletter sign-up process is distinct from other areas of consent when it comes to your data and uses a double opt-in/2 step verification confirmation that complies with all the latest regulations (GDPR, etc.). It includes a clear indication from you that you wish to be added to our newsletter list. There is no ambiguity in our signup process; you canâ€™t sign up by mistake nor can anyone signup with your email address due to the double opt-in/2 step verification. We record the location, time and place that you signed up. Removing yourself from our newsletter list is easy: Just click the unsubscribe link in the newsletters we send or use the Unsubscribe feature on our website.
We don't share our newsletter lists with anyone else, other than the service we employ to send out our newsletters.
In most circumstances, we will respond within 30 days.
If we suspect any abuses of this requirement (multiple requests in a short space of time etc.), we reserve the right to refuse.
For most requests to be processed, we will need you to provide proof as to who you are and that you have a lawful right to access the data.
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"Persistent cookies" remain on your computer even after you've closed the browser. 1st Party cookies can only relay information back to the website that placed them on your computer. Typically they're used to store site preferences to save you from having to re-enter information on future visits. They may also be used to track your activities (links clicked, pages visited etc.) while visiting a site. Persistent cookies remain on your computer until you remove them, normally by using the browsers clear history feature, although other methods exist.
"Persistent cookies" remain on your computer even after you've closed the browser. 3rd Party cookies are typically used when a website has part of its content delivered via a third party, like embedded videos, maps etc. Websites featuring advertising commonly use 3rd party cookies to deliver the adverts; Over time 3rd party cookies will build up a profile your online habits (websites viewed, links clicked etc. so they can deliver targeted adds. 3rd party cookies have other purposes too, for more information on this we suggest you search the internet for "what do 3rd party cookies do?". We try to avoid third-party cookies as much as is possible. However, we may, from time to time utilise third party content and cannot guarantee that such content does not have third-party cookies delivered with it. Persistent cookies remain on your computer until you remove them, normally by using the browsers clear history feature, although other methods exist.